Frequently Asked Questions

Glancy Fawcett is a global project-based outfitter, supplying luxury tableware, linens, and accessories to the world’s most prestigious superyachts, private residences and aircraft. We deliver exceptional results by curating every detail across your property portfolio - ensuring consistency, convenience and trust. Our service-led team supports you from project start to finish and beyond, backed by over 35 years of combined expertise.

We collaborate seamlessly with owners and their appointed professionals, including interior designers, yacht and house managers, crew, household staff, family offices, brokers, shipyards and project representatives. Our approach is flexible and integrates with your processes.

Your journey starts with a conversation with one of our Client Relationship Managers, who will consult with you to understand your requirements and vision.

Yes. We are happy to sign NDAs and require our suppliers to do the same, safeguarding your confidentiality.

We’ll arrange a meeting to carefully understand your design preferences, lifestyle requirements and project details.

• In-person: At our UK or UAE showroom, or a location convenient to you. • Remote: Via phone, email, or video conferencing (including virtual showroom tours).
We can also travel to attend meetings - details are outlined in our Service Levels document, available on request.

Having listened carefully to your brief, your Project Manager will create a personalised presentation of luxury products, specific to you. At this stage, you may be looking simply for inspiration, so a general presentation by product type may be most appropriate. Alternatively, we can tailor it precisely to your needs.

As we develop your enquiry, we will introduce you to our wider team of specialists such as your dedicated Project Manager – one of your main contacts throughout. They handle all communication with brand partners and are both product and project experts, ensuring a streamlined experience.

You’ll receive a personalised presentation of luxury products tailored to your project. This may be: • Inspirational: A general product overview. • Tailored: A curated selection aligned with your preferences. Presentations can be delivered digitally or as a beautifully bound printed version.

Our headquarters, flagship showroom and Logistics Centre are located in Manchester, England - just a two-hour train journey from London and easily accessible by plane, car or train. We also have a beautifully situated showroom on Al Reem Island in Abu Dhabi, UAE. In addition, we have a second Logistics Centre in Dublin, Ireland, which provides us with EU credentials. And finally, a touchpoint in Albany, The Bahamas, further supports our global reach.

We ask visitors to please book in advance to make an appointment in one of our private showrooms. Please call +44(0)161 876 5356, for both the UK and UAE, to arrange your appointment between Monday-Friday, from 9am-5.30pm.

Typically, we would say two days. Of course, this depends on the project scope. A smaller home or Private Jet can be completed in a day, whereas we’ve had clients spend a week with us to complete a more palatial project.

Yes, part of our expertise is knowing which luxury brands carry stock and meet your project brief. The best thing to do is to contact us and let us know your ideal delivery dates. We'll always do our best to meet your requirements.

This is a hard question to answer, as each project is so varied. Some projects can be delivered in as little as eight weeks; whilst others can take years. It all depends on the size, the number of rooms, whether the products are custom or branded, and at what point we've been introduced to the project. We're more than happy to talk this through with you if you'd like a time estimate for your project.

In addition to offering products from the world's leading brands, we have an in-house Product Design Team that design and create products uniquely for you, products we call ‘Designed by GF’.

Designed by GF is our exclusive product design experience, where, with your guidance, we design and create unique products especially for you. Drawing on the knowledge and experience of our in-house Product Design team, we work with your design tastes, concepts and interior style renders to help make your vision a reality. You are very much a part of this process, guiding our team of talented and creative product designers who have helped bring some incredible designs and products to life.

We can alter most products to your taste or create a new product just for you.

Using multiple artistic techniques, our team will listen to your style preferences and ideas and begin the design journey with you. Initially, we will research your thoughts and start transforming them into hand sketches, pattern ideas, or motifs. We'll then take your feedback to create 2D artwork, final renders and design concepts. We also have an in-house 3D printer and embroidery machine to provide physical design representations. The design process is entirely personal to you; you guide us on your preferred presentation method.

Yes, through computer software and physical sampling, we can help find the perfect position for your motif on existing or new products.

We always recommend our clients visit us in person, as the best experience is seeing and handling the products you wish to purchase. We can also, however, work with you at a convenient location, or remotely if needed - whatever suits you best.

Our experienced Logistics teams, based in Manchester, England and Dublin, Ireland, work to the highest standards of quality control. Every product that arrives at our warehouses undergoes an extensive quality control process. Each item is unpacked, inspected, and then repacked. Any product that doesn't meet the required standards is flagged to the manufacturer for discussion and, if necessary, replaced. We aim to ensure that all products meet our high standards and the manufacturer's standards, so they arrive at their destination with the quality you would expect. For full details on our process, please request our Service Levels document.

Once all items have passed our quality control process, and to minimise breakages, we pack everything carefully for export.
To ensure easy unpacking at your end, we have developed a packing procedure where we pack the products by room or area with clearly designated box labels. Delivery and packing notes further ensure clarity and inventory controls.

We deliver worldwide, using trusted logistic partners to ensure the safe and timely delivery of all goods.

For large or high value deliveries we can specify a dedicated delivery service and for smaller consignments we use a global partner such as UPS or DHL to provide door-to-door delivery.

We offer tailored discount structures based on project size and product selection.

Our standard terms are 50% on invoice, with balance on delivery.

Payments via bank transfer, credit card, or cheque (up to £5,000).